Your customers' texts.Where they go, how long they stay.
A prospect's message passes through five systems before a reply lands on their phone. Only two of them keep anything, and the dealership controls both.
days
retained by OpenAI
Zero Data Retention · No training
The five systems an SMS conversation passes through
01
Customer's phone
The prospect texting your dealership
What it handles
Cell phone number, message text
- PII
How long it keeps it
Customer controlled
Stays in their messaging app
02
SMS carrier
Telecom messaging network
What it handles
Routes SMS to and from the dealership number, delivery receipts
- Transit only
- TLS
How long it keeps it
Carrier records
Message logs per the carrier's policy. No conversation content stored by VisQuanta here
03
VisQuanta SMS Bridge
System of record. Supabase + n8n, hosted by VisQuanta
What it handles
Conversation thread per lead, name, number, vehicle interest, appointment and opt-out status
- PII
- Encrypted at rest
How long it keeps it
Life of your agreement
Deleted on request or at offboarding. The dealership owns this data
04
OpenAI API
Drafts the reply. Nothing else
What it handles
Receives the recent conversation and the dealership's instructions. Returns one reply.
Never sent: CRM record IDs, the full customer file, payment or credit data
Return pathReply goes back to the SMS Bridge. The request is discarded the moment the reply is generated.
- Never used for training
How long it keeps it
0 days
Zero Data Retention agreement. Inputs and outputs are processed in memory and never written to storage by OpenAI.
05
Your CRM
VinSolutions, eLead, DealerSocket, DriveCentric
What it handles
Full conversation written to the lead record, appointment set, disposition
- PII
How long it keeps it
Your policy
Follows the retention rules you've already set in your CRM
Training
Never.
OpenAI does not train on anything sent through the API. Your conversations never improve anyone else's model.
Encryption
In transit and at rest.
TLS between every system on this page. Encrypted storage in the SMS Bridge database.
Deletion
One request.
A dealer request removes the thread from the SMS Bridge. A customer texting STOP is blocked from all future texts and calls. CRM copies follow your own policy.
Questions about your data? info@visquanta.com
OpenAI API · Zero Data Retention agreement in place · API data never used for model training
Questions about your customers' data?
Thirty minutes with the team. We walk through how your texts are handled, what is stored and where, and send over whatever your compliance team needs.
Intelligence at Scale