Bring back the donors who stopped giving.
An Agentic Ecosystem working the donor file and the supporter list you already own. Most donors who lapse were never asked again. Your team runs the mission; the ecosystem does the asking.
- Time to first reply on a new web lead
- 38s
- Lapsed donors re-engaged
- Nightly
- Agentic Employees working your donor file
- 5
- Calls, texts and chats answered
- 24/7
What around the clock actually looks like.
You run the campaign, the events and the donor file at once. The Agentic Employees work underneath all three on the same day, from the first gift of the morning to the 10 PM donor who wanted to give before Giving Day closed.
- 7:02 AMYour inboxThe overnight recap is in your inbox before you are. Every donor thread from the night, already worked.
- 8:10 AMDonorsA donor lapsed since the spring appeal, back in conversation and booked with your gift officer for Thursday.
- 11:40 AMVolunteersVolunteer inquiry from the website answered in 38 seconds. Orientation booked for Saturday.
- 3:20 PMEventsGala inquiry on the phone answered while your team is on site. Table of eight held, details with the events lead.
- 4:10 PMEventsReview asked the morning after the gala, before the glow wears off.
- 9:14 PMChatA visitor on the donate page asking about a matching gift. Answered, call with your development director booked for 9 AM.
- 11:02 PMGiving DayThe final hour of the campaign. Every question answered, every pledge logged in the CRM. Nobody stayed late.
Five agents. One for every gap.
Each agent covers one job: new leads, old leads, phone calls, reviews and website chat. They all write to the same record in your CRM, and a person on our team checks every lead.
Speed to Lead
Replies to every new lead in under a minute, by text.
The donor who asks gets an answer.
A question on the donate page at 9 PM does not wait until morning. Speed to Lead answers in your organization's voice inside sixty seconds, and turns the interest into a gift, a pledge or a call.
- Answered inside sixty seconds, any channel, any hour
- Gift, pledge or call, inside the first conversation
- Giving Day questions answered while the campaign is live
38sTime to first reply on a new web lead
visquanta/Donor · replied 38sAmy (VisQuanta)Lapsed donor · last gift 2023 · replied in 38s- Hi Dana, it's Amy at Harbor Light. Your gift in 2023 funded 40 winter meals. Giving Day is Thursday. Can we count you in again?
Reactivation
Texts old leads and past customers back into a conversation.
The donors who stopped, giving again.
Every organization sits on years of donors who gave once and were never really asked again. Reactivation texts them back into real conversations, nightly, and hands the ones ready to give a secure link or a call with your gift officer.
- Worked by text, the channel lapsed donors actually answer
- Past donors and event guests, back on the giving list
- Major-gift prospects handed to your team, thread attached
NightlyThe donor file, worked while you sleep
visquanta/Reactivation · repliedAmy (VisQuanta)Reactivating: Marcus · last gift 2021- Hi Marcus, it's Amy at Harbor Light. Your gift in 2021 kept the winter shelter open an extra week. This winter's appeal is open. Want to be part of it?
Voice
Answers your phone, day and night, and books the caller in.
The donor line that rang out, answered.
A Saturday after the mail drop, a 9 PM call after the gala. Voice answers what your team can't get to, takes the details, sends a secure giving link, and hands off live the moment a caller asks for a person.
- Donor lines covered, around the clock
- Secure giving link sent while they are still on the phone
- Live handoff the moment a caller asks for a person
AnsweredThe call that used to ring out
visquanta/Voice · gift takenVoice (VisQuanta)Donor line · Saturday 10:02 AM- I got your letter. Can I give over the phone instead of online?
Reputation
Asks every customer for a review and flags the unhappy ones.
Trust wins the next gift.
Donors check your reviews before they give. Reputation asks volunteers, attendees and families at the right moment, and catches the unhappy one privately before the one-star posts.
- Review asked after the event or program, while it still feels like a favor
- Negative caught privately, before it publishes
- Every location's rating on one screen
After the eventThe ask, while the goodwill is fresh
visquanta/Reputation · Your rating4.8▴ from 4.2People read the ratingbefore they call
Chat
Talks to website visitors and gets their number before they leave.
Don't just chat. Text them.
Website chat dies when the tab closes. Chat moves the conversation to SMS with a verified cell number, so the donor who left your donate page at 9 PM can still finish the gift at breakfast.
- Verified cell number captured, conversation moves to SMS
- Survives the closed tab, lands in your CRM
- Every thread attached to the campaign they came from
SMSThe thread, after the tab closes
visquanta/Chat → SMS · verifiedWeb Chat (VisQuanta)Visitor · on the donate page · 9:04 PM- Is my gift tax deductible, and can I give in my mom's name?
If it runs your donor file, we plug into it.
The same campaign, with and without the ecosystem.
What the average campaign loses, next to what the ecosystem gets back. Same mission, same team, same donor file.
The questions every development team asks on the call.
Straight answers, in writing. Anything we missed, ask on the call.
Put the whole donor file to work. Around the clock.
Tell us the number you want to move. We will show you where the ecosystem would start in your donor file, how we would measure it, and we will say plainly if there is nothing worth fixing.
Intelligence at Scale