The phone rings at 8 PM. Your AI receptionist picks up.
VisQuanta answers in your business's name, finds out what the caller needs, and handles the next step. From answering questions to booking appointments or passing an inquiry to your team, it follows the instructions you set.
visquanta/Voice · Sample callsWestline Motors
“Thanks for calling Westline Motors service, this call may be recorded for quality. How can I help you this morning?”
Automotive · 1 of 7
Works with the phone system you already use, or any provider with an API
Twilio
Vonage
Aircall
Microsoft Teams
TwilioVonageAircallMicrosoft TeamsTwilioVonageAircallMicrosoft TeamsTwilioVonageAircallMicrosoft TeamsWhat happens when someone calls.
Your customer calls
They ring your business on the number they already know.
VisQuanta answers
In your business's name, and finds out what they need.
It follows your instructions
Answers questions, handles bookings, or transfers the call.
Your team gets the details
A summary of the call, with the recording, sent to you.
Your next customer could call any time.
A few everyday calls, and what lands with your team afterwards. These are illustrative examples.
visquanta/Voice · Today's callsGymTuesday, 6:40 PM
A prospective member asks which classes run on weekday mornings and whether they can come in to look around.
Their name and number, the classes they're interested in, and a requested visit for your team to confirm.
Home servicesWednesday, 11:20 AM
A homeowner calls about a leaking kitchen tap while your whole team is out on a job.
Their address, what's wrong and when they're home, with a note to call back and arrange a visit.
AutomotiveThursday, 7:15 PM
A customer calls after closing to arrange a service for their car next week.
The vehicle, the work needed and their preferred day, booked or requested depending on how you set it up.
After every call, you get this.
No voicemails to listen through. Each call arrives as a short summary your team can act on.
- Booking confirmed
- Added to your calendar during the call.
- Requested
- Your team confirms it with the customer.
visquanta/Voice · Call summaryRidgeway Fitness · Front deskTue, 6:42 PM
- Caller
- Jamie Ortiz · cell ending 4417
- Wanted
- Information on weekday morning classes and a visit to look around
- Details
- New to the gym. Interested in spin and strength classes. Prefers mornings before work.
- Action taken
- Explained the morning class times and requested a visit for Thursday at 7:00 AM
- Next step
- Confirm Thursday 7:00 AM with Jamie
- Play recording · 2:04
- Read transcript
You stay in charge of your phone.
It works the way you tell it to, and you can change that whenever you like.
- Keep your existing number
- Choose when it answers
- Set what it knows and does
- Callers can reach your team
- Review every call
visquanta/Voice · Receptionist settingsRidgeway Fitness
- Answers
- After 6 PM, and when lines are busy
- Knows
- Class times · Membership prices · Opening hours
- Can do
- Answer questions · Request visits · Transfer calls
- Transfers to
- Front desk, when someone is available
- If nobody's free
- Take details and book a callback
- Summaries to
- Your inbox and your CRM
Voice answers the calls. People watch every one.
Every account has someone on our side who listens to calls, reads the summaries and tunes the receptionist, so what it says stays right for your business.
- Your own account manager
- Someone who knows your business, your hours and how you want calls handled.
- Calls reviewed, not just recorded
- We listen back and fix anything that should have gone differently before the next caller hears it.
- Anything unusual comes to you
- When a call needs a person, it's flagged and passed to your team with the recording and summary.
- Receptionist7:48 PMFlagged a callMaria asked about a warranty repair the instructions don't cover, so it took her details and flagged it.
- Your account manager8:05 AMReviewed itListened to the recording, added a note, and updated the instructions so the next caller gets an answer.
- Your team8:12 AMCalled Maria backRecording and summary attached. The repair was booked that morning.
A voicemail takes a message.
Voice takes the booking.
When nobody can pick up, most calls end in voicemail or with an answering service reading from a script. Here is how the options compare.
Answers every call
VisQuanta VoiceEvery call, any hourVoicemailTakes a message, if they leave oneAnswering serviceA person picks upKnows your business
VisQuanta VoiceYour services, hours and pricesVoicemailPlays your greetingAnswering serviceWorks from a scriptBooks the appointment
VisQuanta VoiceWhile they're still on the lineVoicemailSomeone calls back laterAnswering serviceDepends on the serviceAnswers common questions
VisQuanta VoiceFrom the information you setVoicemailNo one to askAnswering serviceWhat's on the scriptHands off to your team
VisQuanta VoiceTransfers when someone's freeVoicemailMessages wait in the inboxAnswering servicePasses a message onTells you what happened
VisQuanta VoiceA summary and recording, every callVoicemailA recording to listen throughAnswering serviceA message, sometimes a note
VisQuanta VoiceYour AI receptionistGetting started
- 1
We learn how you handle calls
The questions you get, your hours, and what your team does with each kind of call.
- 2
We set up your receptionist
Around your information, your instructions and the way you take bookings.
- 3
You test it first
Call it yourself and ask for changes. It only starts taking customer calls when you're happy.
When nobody is available
It doesn't leave the caller waiting on hold. It takes their details and arranges a callback, and your team gets the summary straight away.
Questions owners ask first
If yours isn't here, ask it on the call.
See how it would answer for your business.
In 15 minutes we'll talk through the calls your business gets, which tasks the receptionist could take on, how setup works, and what it would cost.
Intelligence at Scale