Bring back the alumni who stopped giving.
An Agentic Ecosystem working the alumni and athletics donor lists your advancement office already owns. Most alumni who lapse were never asked again. Your gift officers keep the big relationships; the ecosystem does the asking.
- Time to first reply on a new web lead
- 38s
- Lapsed alumni and athletics donors re-engaged
- Nightly
- Agentic Employees working your advancement office
- 5
- Calls, texts and chats answered
- 24/7
What around the clock actually looks like.
Your advancement office runs the annual fund, the athletic fund and the events calendar at once. The Agentic Employees work underneath all three on the same day, from the first gift of the morning to the 10 PM alum who wanted in before Giving Day closed.
- 7:02 AMYour inboxThe overnight recap is in your inbox before you are. Every alumni thread from the night, already worked.
- 8:10 AMAnnual fundAn alum lapsed since the last class campaign, back in conversation and booked with the gift officer for Thursday.
- 11:40 AMAthleticsFormer baseball donors worked ahead of the season. Three calls booked with the athletics gift officer.
- 3:20 PMReunionsClass of 2015 asking about homecoming on the phone, answered while advancement is in a meeting. Call back booked with the reunion lead.
- 4:10 PMReunionsReview asked the morning after homecoming, before the glow wears off.
- 9:14 PMChatAn alum on the giving page asking about a matching gift. Answered, call with the planned giving officer booked for 9 AM.
- 11:02 PMGiving DayThe final hour of the challenge. Every question answered, every pledge logged in the CRM. Nobody stayed late.
Five agents. One for every gap.
Each agent covers one job: new leads, old leads, phone calls, reviews and website chat. They all write to the same record in your CRM, and a person on our team checks every lead.
Speed to Lead
Replies to every new lead in under a minute, by text.
The alum who asks gets an answer.
A question on the giving page at 9 PM does not wait until morning. Speed to Lead answers in your school's voice inside sixty seconds, and turns the interest into a gift, a pledge or a call.
- Answered inside sixty seconds, any channel, any hour
- Gift, pledge or call, inside the first conversation
- Giving Day questions answered while the challenge is live
38sTime to first reply on a new web lead
visquanta/Alum · replied 38sAvery (VisQuanta)Lapsed alum · class of 2022 · replied in 38s- Hi Jordan, it's Avery with the Westbrook Athletic Fund. Your gift in 2024 helped the baseball program travel to regionals. This year's fund is open. Can we count you in again?
Reactivation
Texts old leads and past customers back into a conversation.
The alumni who stopped, giving again.
Every advancement office sits on years of alumni and athletics donors who gave once and were never really asked again. Reactivation texts them back into real conversations, nightly, and hands the ones ready to give a secure link or a call with your gift officer.
- Worked by text, the channel young alumni actually answer
- Lapsed annual fund and athletic fund donors, back on the list
- Major-gift prospects handed to your gift officers, thread attached
NightlyThe alumni list, worked while you sleep
visquanta/Reactivation · repliedAvery (VisQuanta)Reactivating: Marcus · class of 2011 · last gift 2021- Hi Marcus, it's Avery from the Westbrook alumni office. Your gift in 2021 helped fund the new scholarship. This year's fund is open. Want to be part of it?
Voice
Answers your phone, day and night, and books the caller in.
The advancement line that rang out, answered.
A Saturday after the mail drop, a 9 PM call after the game. Voice answers what your office can't get to, takes the details, sends a secure giving link, and hands off live the moment a caller asks for a person.
- Advancement and athletics lines covered, around the clock
- Secure giving link sent while they are still on the phone
- Live handoff the moment a caller asks for a person
AnsweredThe call that used to ring out
visquanta/Voice · gift takenVoice (VisQuanta)Advancement line · Saturday 10:02 AM- I got the letter about the athletic fund. Can I give over the phone?
Reputation
Asks every customer for a review and flags the unhappy ones.
Goodwill wins the next gift.
Alumni who feel looked after give again. Reputation checks in after reunions, homecoming and campus events, and catches the unhappy one privately before it turns into a complaint on social.
- Check-in sent after the event, while it still feels personal
- Negative caught privately, before it publishes
- Every event's feedback on one screen
After the eventThe ask, while the goodwill is fresh
visquanta/Reputation · Your rating4.8▴ from 4.2People read the ratingbefore they call
Chat
Talks to website visitors and gets their number before they leave.
Don't just chat. Text them.
Website chat dies when the tab closes. Chat moves the conversation to SMS with a verified cell number, so the alum who left your giving page at 9 PM can still finish the gift at breakfast.
- Verified cell number captured, conversation moves to SMS
- Survives the closed tab, lands in your CRM
- Every thread attached to the fund they came from
SMSThe thread, after the tab closes
visquanta/Chat → SMS · verifiedWeb Chat (VisQuanta)Visitor · on the giving page · 9:04 PM- Does my employer match gifts to the athletic fund?
If it runs your advancement office, we plug into it.
The same advancement office, with and without the ecosystem.
What the average campaign loses, next to what the ecosystem gets back. Same office, same gift officers, same alumni list.
The questions every advancement office asks on the call.
Straight answers, in writing. Anything we missed, ask on the call.
Put the whole alumni list to work. Around the clock.
Tell us the number you want to move. We will show you where the ecosystem would start in your alumni list, how we would measure it, and we will say plainly if there is nothing worth fixing.
Intelligence at Scale