Inquiries don't keep office hours. Now neither do your replies.
Speed to lead is how fast a new inquiry gets a real reply. Someone fills in your form at 1 AM. Inside sixty seconds they have an answer in your voice, their questions handled and a call booked, before they try anyone else. Your team walks in to booked calls.
GoogleSearch and Maps
FacebookAds and Messenger- WebsiteForms and chat
- Cars.comVehicle inquiries
ZillowListing inquiries
Inbound, after hoursNorthline Roofing
Marcus S.Website form · Roof leak, wants a quoteNew lead1:12 AM- With Kai
- 0 sec
- Your team
- 6 hrs 18 min
Office opens 7:30 AM
Answers every inquiry inside the CRM you already run
38s
time to first reply, any hour.
The numbers behind the first reply
- $271k
- Kansas City Hyundai, 60 days
- 78%
- buy from the first responder
- 34%
- of engagement after hours
What happens when an inquiry lands.
An inquiry comes in
A form, an ad, a listing site. Any hour, any source.
Answered in seconds
A real reply about what they asked, inside sixty seconds.
Qualified by text
The questions your team would ask, one at a time.
Booked on your calendar
The appointment and the whole thread, in your CRM.
You already paid for the click.
The lead cost you money the moment it landed. Then it sat in the CRM while the buyer kept shopping, and most people choose the first business to respond.
Speed to Lead reads the inquiry, replies inside sixty seconds, asks the qualifying questions and puts the appointment on the calendar before your team is in.
Text Message
Today 9:07 PM
Inquired at 9:07 PM. Booked by 9:11.
John M.F-150 inquiry · Cars.comNew- Received
- 9:07 PM
- Source
- Cars.com
- Lead owner
- Marcus
Lead arrives
Cars.com inquiry on a 2021 F-150 XLT. It's 9:07 PM and the showroom closed at 8.
9:08 PM38s in
Replied
Kai answers about the actual truck, in the store's voice, before the buyer has closed the tab.
Hi John, it's Kai at Northgate. Got your inquiry on the 2021 F-150 XLT just now. It's on the lot. Want to come see it this week?9:07That was fast. Tomorrow morning?9:089:09 PM1:30 in
Qualified
Trade-in, timing and budget asked in conversation, not on a form.
10:00 AM is open. Anything you'd be trading in?9:092016 Silverado, about 90k on it.9:109:11 PM3:45 in
Booked
Test drive at 10:00 AM with Marcus. Confirmation sent, thread on the lead record.
Tomorrow10:00Booked by Kai at 9:11 PM
Trade-in noted for appraisal
Thread in your CRM
- John M.F-150 inquiry · Cars.comNew
- Received
- 9:07 PM
- Source
- Cars.com
- Lead owner
- Marcus
Lead arrives
Same inquiry, same truck, same 9:07 PM.
9:08 PMstill unseen
Waiting in CRM
The alert went to a salesperson who clocked out at 8. Nobody sees it.
11:15 PM2 hrs later
Competitor replies first
Another store answers. 78% of buyers go with the first dealer to respond.
9:04 AMnext morning
Buyer gone
The BDC calls at 9:04 AM. Voicemail. Marked contacted, never heard back.
Lead lostBought elsewhere, 9:38 PM the night before
Every source. One reply. Inside the CRM you already run.
Leads come in from everywhere. Every one gets the same first reply, in your store's voice, and every conversation lands on the lead record your team already reads.
GoogleSearch and MapsFacebookAds and Messenger
InstagramAds and DMsZillowListing inquiries
YelpQuote requests
Vehicle inquiries
VisQuanta agentsAnswering every leadTwo-way syncTwo-way syncTwo-way syncTwo-way syncTwo-way sync
Elena V.Cars.com · 9:07 PMNew
John M.AutoTrader · 9:12 PMNew
Bridget A.Web form · 9:26 PMNew
Omar F.Facebook · 9:41 PMNew
Reads the lead
Source, vehicle, trade-in and whatever the buyer typed in the notes, read before the first word goes out.
- Replied in 38sElena V. · 9:07 PM
Booked a test driveTia H. · Sat 9:30 am- Asked about a trade-inOmar F. · just now
Replies in your voice
From your store's number, in your store's tone, a real conversation about the actual car.
John M.Note added by VisQuanta · 9:11 PM- When
- Tue 10:00 am, with Marcus
- Vehicle
- 2021 F-150 XLT
- Trade
- 2016 Silverado, 90k
Appointment set and synced to your CRM
Writes it back
Appointment, transcript and disposition land on the lead record, ready for your team.
An auto-reply gets ignored.
A conversation gets booked.
Most stores already send something in seconds. It's a template, it says nothing about the car, and buyers know it.
Replies in seconds
VisQuanta38 seconds, any hourAuto-responderInstantlyYour BDC calling backTwo hours, if they're inMentions the actual vehicle
VisQuantaThe car they asked aboutAuto-responderSame text for every carYour BDC calling backOnce they've read the leadAsks the qualifying questions
VisQuantaTrade, timing, budgetAuto-responderAsks nothingYour BDC calling backIf the buyer picks upBooks the appointment
VisQuantaStraight into your calendarAuto-responderLeaves it to the buyerYour BDC calling backIf they reach themWorks nights and weekends
VisQuanta24/7, including SundayAuto-responderAlways onYour BDC calling back9 to 6, Monday to SaturdayWrites back to the CRM
VisQuantaThread on the lead recordAuto-responderLogs that it sentYour BDC calling backWhen they rememberSomeone reviews every thread
VisQuantaA named operator, dailyAuto-responderNobody reads itYour BDC calling backThe manager, sometimes
VisQuantaAgentic SMS, fully managedWhat's a fast reply worth? Run your own numbers.
Every inbound lead was paid for before anyone replied. Set your monthly lead volume, how fast the store answers today and what a sold unit is worth, and see what a first reply inside sixty seconds adds each month.
The average store takes two hours. 78% of buyers go with whoever replied first.
What a first reply inside sixty seconds adds each month
$36,000
from about 15 more sold units
Based on a 5% conversion lift from instant engagement, applied to every lead you get in a month.
Questions before you hand us the inbox.
If yours isn't here, book a call and ask it.
Find out how many leads went unanswered last month.
Fifteen minutes. We'll look at your lead sources and response times and tell you what a first reply inside sixty seconds would be worth in your store.
Intelligence at Scale