TCPA Compliance & Suppression Controls
Visquanta LLC is a platform provider for dealer-operated voice agent and SMS workflows; dealers are the caller of record and own consent, policy configuration, and campaign operation.
Last updated: December 17, 2025
How responsibility is split
The dealer decides when and why a consumer is contacted. Visquanta LLC provides controls that help the dealer configure, operate, and review those workflows.
Dealer is responsible for
- Capture and document consent before outreach.
- Maintain opt-in records and consent sources.
- Configure suppression rules for each program.
- Set calling-time policy and contact cadence.
- Configure recording disclosures where required.
Visquanta LLC provides
- Suppression controls across pre-contact, at-contact, and cross-channel workflows.
- Audit logs for suppression and opt-out events.
- Opt-out propagation between supported voice and SMS workflows.
- Recording and transcript retention controls configured by the dealer.
- Contact record fields for consent timestamp and source.
Three tiers of suppression
Dealers configure suppression policies for each program. The platform applies those configured controls across supported contact workflows.
Tier 1
Pre-contact suppression
- Dealer-specific suppression list checks before outreach.
- Dealer-configured DNC suppression workflows, including federal and state lists where supported and required by the dealer program.
- Reassigned-number check workflows where supported and configured by the dealer.
- Quiet-hours enforcement with a default 8am-9pm consumer local time policy.
Tier 2
At-contact opt-out
- Real-time detection of opt-out language such as stop, remove me, do not call, and unsubscribe in supported voice and SMS workflows.
- Immediate write to the suppression store when an opt-out is captured.
- No further contact attempts queued by the platform for that number after suppression is recorded.
Tier 3
Cross-channel propagation and audit
- A voice opt-out suppresses supported SMS workflows for that number, and an SMS opt-out suppresses supported voice workflows.
- Every suppression event is timestamped and logged.
- Audit log retention is configured by the dealer contract and compliance policy.
Related compliance workflows
TCPA compliance usually sits beside SMS, recording, consent, and audit controls. Visquanta LLC keeps these workflows visible for dealer operators without replacing legal review.
SMS and A2P readiness
Visquanta LLC provides configuration fields and workflow controls that support dealer-managed SMS programs, including campaign setup inputs, message templates, opt-out handling, and contact-record visibility. Dealers remain responsible for program approvals, message content, and applicable messaging rules.
Consent source visibility
Dealers configure consent sources such as web forms, in-store capture, prior-business-relationship records, or imported CRM fields. The platform surfaces the available consent timestamp and source on each supported contact record.
Recording disclosure controls
Calls may be recorded for quality, training, and operational review where a dealer enables recording. Dealers configure disclosure language and should consult counsel for state-specific two-party-consent requirements.
Operational review trail
Visquanta LLC provides workflow-level visibility into suppression events, contact attempts, opt-out propagation, and transcript availability so dealer teams can review how controls were configured and applied.
Consent records stay visible
Dealers configure consent sources, including web forms, in-store capture, prior-business-relationship records, and imported CRM fields. Visquanta LLC surfaces the available consent timestamp and source on supported contact records so dealer teams can review the basis for outreach.
Calls may be recorded for quality, training, and operational review where the dealer enables recording. Dealers configure disclosure language, and state-specific recording requirements should be reviewed with counsel.
Opt-out & escalation contact
If a consumer believes an opt-out request was not honored by a dealer-operated workflow, the consumer can escalate the request by email or through the contact form. Visquanta LLC can route the request for review against the relevant dealer configuration and suppression record.
Last updated December 17, 2025. This page describes platform controls and is not legal advice.