Dealership Operations

Nearly half of service customers leave frustrated — and with CSI now tied to incentive payouts, that's a direct hit to gross. Learn what's driving the gap.

Only 5.8% of dealers automate inventory management and pricing. Learn why most stores still guess on stocking decisions and how to close the gap.

Most customers expect a review response within days, not weeks. Learn how closing the dealership review response-time gap builds trust before the first...

Pre-owned car prices surged $1,500 in one month, pushing the Manheim Index to a 2.5-year high. Learn how dealers can adjust acquisition and margin strategies in...

74% of dealers plan to adopt voice agents by 2026. Learn what separates modern AI voice platforms from basic chatbots and how to evaluate them.

51% of dealers now achieve a perfect 15-minute lead response across three channels. Learn the multichannel tactics and timing benchmarks driving faster...

Nearly half of car shoppers expect to negotiate and finance online—yet most dealers still force phone screens. See where digital retailing stalls in 2026.

Rising chip costs are quietly reshaping dealer margins heading into 2026. Learn how semiconductor economics will impact OEM pricing and your dealership...

48% of dealers already run automation - 70% will by 2027. Learn where stores see the fastest ROI and how to close the gap before competitors widen it.

The average dealership forfeits roughly $1 million in annual revenue from unreturned voicemails and misrouted calls. Here is where the fix starts.

76% of dealers are increasing AI budgets in 2026. But what's the actual ROI? Here's what the data shows after 90 days — wins, misses, and a formula to calculate it yourself.