We get to know each other.
Before anyone touches a system we learn the business. How you make money, who does what, and where the work actually moves rather than where the org chart says it does. We sit with your staff, not just your dashboards.
A surveyor from our operations side and the director who will own delivery. The same people you deal with for the whole 30 days.
An agreed picture of how your operation runs today, and a shortlist of what gets instrumented first. The first fixes go in during this week, not after the survey closes.